These guidelines define the administrative, financial, and operational procedures of Saraya Al-Rahma for Relief, Reconstruction, and Development. They ensure efficiency, transparency, accountability, and compliance with national laws and international standards.

• Define clear roles and responsibilities for the Board, Executive Management, and staff.
• Decision-making based on transparency, accountability, and integrity.
• Periodic review of policies and organizational structure.

• Recruitment based on merit, non-discrimination, and equal opportunity.
• Regular performance appraisal and staff development programs.
• Code of Conduct and ethical behavior guidelines.
• Capacity building, training, and professional development opportunities.

• Transparent budgeting, accounting, and reporting systems.
• Compliance with donor requirements and international accounting standards.
• Regular internal and external audits.
• Proper documentation for all financial transactions.

• Fair, competitive, and transparent procurement processes.
• Proper inventory and asset management.
• Cost-effectiveness and accountability in resource utilization.

• Establish a robust M&E system to measure project impact.
• Timely reporting to donors and authorities.
• Use feedback mechanisms for continuous improvement.

• Implement anti-corruption and whistleblowing policies.
• Ensure proper record-keeping and document archiving.
• Stakeholders have access to relevant information.

• Strict PSEA policies and reporting mechanisms.
• Training staff on protection principles.
• Confidential handling of complaints and follow-up actions.

• Protect children from harm and exploitation.
• Promote gender equality in programs and operations.
• Ensure inclusive participation in all activities.

• Apply environmentally sustainable practices in projects.
• Minimize negative social impact and respect local communities.
• Ensure proper waste management and resource efficiency.

• Maintain secure and confidential data systems.
• Comply with data protection laws and donor requirements.
• Restrict access to sensitive information to authorized personnel.

• Coordinate with government authorities, UN agencies, and local partners.
• Establish clear agreements and MoUs with partners.
• Share information and lessons learned for better project outcomes.

• Align with Core Humanitarian Standards (CHS) and Sphere Standards.
• Respect humanitarian principles: humanity, neutrality, impartiality, independence.
• Regularly review policies for alignment with global standards.

• This guideline is subject to periodic review and update.
• All staff must acknowledge and comply with the policies outlined.
• Non-compliance may lead to disciplinary actions.