Saraya Al-Rahma Organization Code of Conduct

Saraya Al-Rahma for Relief, Reconstruction and Development is committed to the highest standards of integrity, transparency, and accountability in all its humanitarian and development activities.

Introduction

Saraya Al-Rahma for Relief, Reconstruction and Development is committed to the highest standards of integrity, transparency, and accountability in all its humanitarian and development activities. This Code of Conduct sets out the ethical and professional standards expected from all employees, volunteers, consultants, and partners, ensuring a safe, respectful, and dignified environment for staff, beneficiaries, and communities.

Core Values and Principles

1

Integrity and Transparency

  • Act honestly and ethically in all circumstances.
  • Disclose any actual or potential conflict of interest.
  • Prohibit all forms of fraud, corruption, bribery, or misuse of organizational resources.
2

Accountability

  • Take individual and collective responsibility for decisions and actions.
  • Ensure that resources are used efficiently, effectively, and solely for their intended purpose.
  • Submit to internal and external audits and uphold financial discipline.
3

Protection from Sexual Exploitation and Abuse (PSEA)

  • Zero tolerance for sexual exploitation, harassment, or abuse in any form.
  • Strictly prohibit sexual or intimate relationships with beneficiaries.
  • Immediately report any suspicion or incident of sexual exploitation or abuse through safe reporting channels.
4

Child and Vulnerable Groups Protection

  • Adhere strictly to child safeguarding policies.
  • Prevent all forms of physical, psychological, or verbal abuse.
  • Ensure a safe, protective, and inclusive environment for children and vulnerable groups.
5

Respect and Non-Discrimination

  • Treat all individuals with dignity, fairness, and respect regardless of gender, age, ethnicity, religion, disability, or political affiliation.
  • Promote diversity, equity, and gender equality in the workplace.
6

Confidentiality and Data Protection

  • Protect the confidentiality of information related to beneficiaries, staff, and partners.
  • Ensure that personal data is collected, stored, and used only for authorized purposes.
7

Conflict of Interest

  • Disclose any personal, family, or financial interests that may conflict with organizational duties.
  • Avoid using one's position for personal gain or the benefit of relatives or associates.
8

Use of Resources and Assets

  • Safeguard organizational property, funds, and equipment.
  • Use assets only for authorized organizational purposes, not for personal benefit.
9

Relations with Communities and Partners

  • Build trust-based, respectful relationships with communities and stakeholders.
  • Ensure transparency and accountability in partnerships with donors, NGOs, and government entities.
  • Encourage community participation in program design and decision-making.

Implementation and Compliance

  • Mandatory Acknowledgment: All staff and volunteers must sign this Code of Conduct upon recruitment or engagement.
  • Training: Regular training sessions will be provided on ethics, safeguarding, and PSEA.
  • Complaints Mechanisms: Safe, accessible, and confidential reporting channels will be made available to beneficiaries, staff, and partners.
  • Accountability: Breaches of this Code will lead to disciplinary measures, including possible termination or legal action.
  • Review and Updates: This Code will be periodically reviewed to reflect best practices, legal requirements, and donor standards.

Acknowledgment

I, the undersigned, hereby confirm that I have read, understood, and agreed to abide by the Code of Conduct of Saraya Al-Rahma for Relief, Reconstruction and Development. I understand that violations may result in disciplinary action or termination of my engagement.

Ethics Policy

1. Purpose

This policy establishes clear standards and procedures to prevent and respond to sexual exploitation and abuse (SEA) within Saraya Al-Rahma for Relief, Reconstruction, and Development. It aims to protect the dignity and rights of all beneficiaries, staff, volunteers, and partners.

2. Scope

This policy applies to all staff members, volunteers, consultants, contractors, and any individuals engaged with the organization.

3. Guiding Principles

  • Zero tolerance: The organization strictly prohibits all forms of sexual exploitation and abuse.
  • Confidentiality: All complaints and investigations will be handled with utmost confidentiality and sensitivity.
  • Accountability: Staff at all levels are accountable for preventing and responding to SEA.
  • Survivor-centered approach: The needs and safety of survivors are prioritized.

4. Preventive Measures

  • Mandatory PSEA training for all staff and volunteers.
  • Signing of the Code of Conduct by all personnel.
  • Awareness-raising activities with beneficiaries on rights and reporting channels.
  • Strict recruitment procedures, including background checks.

5. Reporting Mechanisms

  • A safe, accessible, and confidential complaints mechanism will be provided.
  • Complaints can be submitted through hotline numbers, complaint boxes, or designated focal persons.
  • Reports will be acknowledged, investigated promptly, and appropriate actions taken.

6. Response and Disciplinary Actions

  • Immediate protective measures for survivors.
  • Referral to medical, psychosocial, and legal support services.
  • Disciplinary action up to and including termination of employment and referral to legal authorities.

7. Monitoring and Review

This policy will be reviewed annually to ensure effectiveness and compliance with international standards.